Find answers to the most common questions about Octik Internet services,
installation, billing, and technical support.
We do not charge installation fee. You only pay for the internet plan and the router.
Ensure all cables are firmly connected.
Check if the "Internet" or "WAN" light is on (usually green or blue).
Restart your router.
Still no internet? Reach out to our support team.
Most installations are completed the
Same day after confirming service availability
and payment.
Yes. Our packages are designed to provide reliable,
high-speed internet without daily data bundles.
Yes. You can upgrade or downgrade your internet package
whenever your needs change.
You can do this by:
Typing 192.168.1.1 or 192.168.0.1 into your browser.
Logging in (default is usually admin/admin).
Going to Wireless Settings → Change SSID or Password.
Need help? Call or WhatsApp us.
To accurately check your Internet Speed, make sure only one device is connected to your WiFi.
Cilck speedtest.net and click on the "Go" button.
Wait for the test to complete, and it will display your download and upload speeds.
Yes. We provide dedicated business internet with scalable
bandwidth, static IPs, SLAs, and enterprise support for
offices, schools, hotels, hospitals, and organizations.
Ready to Experience Fast Internet?
Join a community of satisfied customers enjoying fast, reliable
internet for homes and businesses across Kenya.
